Legal protection of consumers against e-commerce digital transactions review of state authority in guaranteeing citizens' constitutional rights
Keywords:
Consumer Protection, Constitutional Rights, Digital Transactions, E-Commerce, State of LawAbstract
The rapid development of information and communication technology has transformed the trade sector through the emergence of digital transactions. In this context, there has been a shift in the relationship between businesses and consumers, giving rise to new challenges in consumer rights protection. The complexity and intensity of digital transactions open up opportunities for exploitative practices that harm consumers as the more vulnerable party. The main issue examined in this paper is how the state, from a constitutional law perspective, exercises its authority to ensure legal protection for consumers in digital transactions as part of fulfilling the constitutional rights of citizens. This study employs a normative legal method with a qualitative analytical approach, through literature review and grammatical and systematic legal interpretation. The results indicate that consumer protection in digital transactions is an integral part of the principles of the rule of law and human rights protection as stipulated in Article 28D paragraph (1) of the 1945 Constitution. The state is obligated to actively implement adaptive regulations, strong oversight, and consumer education to create a fair, safe, and sustainable digital trade ecosystem in accordance with the values of social justice and humanity as enshrined in Pancasila.
References
Devi, R. S & Simarsoit, F. (2020). Perlindungan Hukum Bagi Konsumen E-commerce Menurut Undang–Undang No. 8 Tahun 1999 tentang perlindungan Konsumen. JURNAL RECTUM: Tinjauan Yuridis Penanganan Tindak Pidana, 2(2), 119–128.
Evi, T. (2023). Transformasi Transaksi Tunai ke Digital di Indonesia. CV. AA. Rizky.
Hartatik, A. Y., Efitra, E., Mukhlis, H., Rukmana, I. R., Aksenta, A., Ratnaningrum, L. P. R. A., & Efdison, Z. (2023). TREN TECHNOPRENEURSHIP: Strategi & Inovasi Pengembangan Bisnis Kekinian dengan Teknologi Digital. PT. Sonpedia Publishing Indonesia.
Ibrahim, J. (2006). Teori dan Metodologi Penelitian Hukum Normatif. Bayumedia.
Ismantara, S & Prianto, Y. (2022). Relevansi hukum perlindungan konsumen indonesia di era ekonomi digital. Prosiding Serina, 2(1), 321–330.
Jimly Asshiddiqie. (n.d.). Gagasan Negara Hukum Indonesia. Diambil 28 April 2025, dari https://pn-gunungsitoli.go.id/
Jimly Asshiddiqie. (2006). Pengantar Ilmu Hukum Tata Negara. Konstitusi Press.
John Rawls. (1971). A Theory of Justice. Harvard University Press.
Kaelan. (2013). Pendidikan Pancasila. Paradigma.
Maria Farida Indarti. (2007). Ilmu Perundang-Undangan: Jenis, Fungsi dan Materi Muatan. Kanisius.
Mpesau, A. (2024). Transformasi Elektronika Digital dalam Penghitungan dan Rekapitulasi Suara Pemilu/Pilkada: Analisis Ek-sistensi Sistem di Persidangan Perselisihan Hasil di Mahkamah Konstitusi. Jurnal Ilmu Manajemen Sosial Humaniora (JIMSH), 6(1), 21–29. https://doi.org/10.51454/jimsh.v6i1.446
Nur Basuki Minarno. (2022). Perlindungan Konsumen dalam Transaksi E-Commerce. 8(2), 45–60.
Peraturan Pemerintah Nomor 80 Tahun 2019 tentang Perdagangan Melalui Sistem Elektronik, 204.
Philipus M. Hadjon. (1987). Perlindungan Hukum bagi Rakyat Indonesia. Bina Ilmu.
Philipus M. Hadjon. (2017). Good Governance dalam Hukum Administrasi Negara. Universitas Airlangga Press.
Putra & Andika. (2023). Perlindungan Data Pribadi di Era Digital. Kencana.
Rahman, I, Mayasari, R. E, Nurapriyanti, T, & others. (n.d.). Hukum Perlindungan Konsumen di Era E- Commerce: Menavigasi Tantangan Perlindungan Konsumen dalam Lingkungan Perdagangan Digital. Jurnal Hukum Dan HAM Wara Sains, 2(08), 683–691.
Rohmana, D. W. (2023). Peranan Ekonomi Digital Dalam Peningkatan Pertumbuhan UMKM: Peluang Dan Tantangan. Indonesian Proceedings and Annual Conference of Islamic Law And Sharia Economic (IPACILSE), 1(1), 42–48.
Saefuddin. (2014). Perlindungan Hak-Hak Konsumen dalam Perspektif Hukum Positif Indonesia dan Konvensi Internasional. Jurnal Supremasi Hukum, 3, 1. www.aifis-digilib.org.
Saragih, A. E, Bagaskara, M. F, & others. (2023). Perlindungan Hukum Terhadap Konsumen Dalam Transaksi E-Commerce. Civilia: Jurnal Kajian Hukum Dan Pendidikan Kewarganegaraan, 2(2), 145–155.
Simangunsong, Y. S & Rozaini, N. (2023). Pengaruh Nilai Transaksi Bisnis E-Commerce Dan Jumlah Pengguna Internet Terhadap Pertumbuhan Ekonomi Di Indonesia (Studi Kasus Tahun 2012-2022). Madani: Jurnal Ilmiah Multidisiplin, 1(4).
Sundari & Anis. (2020). Konsep Negara Hukum dalam Perspektif Modern. Intrans Publishing.
Sutrisno & Permana. (2022). Metodologi Penafsiran Hukum dalam Konteks Perlindungan Konsumen. Jurnal Hukum dan Masyarakat, 13(1), 45–57.
Wahyudi & Suteki. (2023). Prinsip Perlakuan Non-Diskriminasi dalam Era Ekonomi Digital. Jurnal Hukum dan Pembangunan, 53, 1.
